At Siddhartha Commodities PVT. LTD. you have
access to a wide range of
investment choices, online trading platforms,
research and investment education to help you build and manage a portfolio suited to your needs.
INVESTOR GRIVEANCES & REDRESSAL MECHANISM:-
Sufficient disclosures of investment risks are given in account opening forms to the
Respective clients who are interested to trade through us. On opening of account we send copy of account
opening form containing the investments risk disclosure to the client.
Level 1 : Dealing Executive
The customer can approach customer support help desk Ph. no. 0141-4911811 / or by sending an email on the exclusive email id: - grievances@siddharthacommodities.com. Or register a complaint through “complaint box”. A ticket will be raised through every mode of complaint. Please mansion Client Code, Client Name and detailed complaint.
Level 2: Head Office in Charge
If not responded within one working day then we have one dedicated Operations manager who can be contacted over telephone in order to escalate the matter
Name of Operations Head : ARPIT GANGWAL
Telephone No.: 0141-4911811 Mobile No. 8003919191
Email ID: operations@siddharthacommodities.com
Level 3 : Compliance Officer
If not responded within 3 working day then we have one dedicated Compliance Officer who can be contacted over telephone in order to escalate the matter
Name of Compliance Officer : AMIT KUMAR
Telephone No.: 0141-4911811 Mobile No. 7792007792
Email ID: compliance@siddharthacommodities.com
Level 4: Managing Director
If not responded within 5 working day then we have one dedicated Managing Director who can be contacted over telephone in order to escalate the matter
Name of Managing Director : AJAY GANGWAL
Telephone No.: 0141-4911811 Mobile No. 9314565653
Email ID: md@siddharthacommodities.com
This information will be provided to all clients while opening an account. In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Operations Manager and if Operations Manager cannot solve, then they can report to Compliance Officer. And if Compliance Officer cannot solve, then they can report to Our Managing Director. Compliance officer maintain records of all complaint and its redressal actions and if needed.then he maintain separate file for each complaints.
In case not satisfied with the response please contact the concerned exchange(s) at:
WEB ADDRESS |
CONTACT NO. |
EMAIL ID |
MCX |
022-66494000 |
customersupport@mcxindia.com |
In case the complaint is not redressed at Stock Broker / Stock Exchange level, the customer may approach SEBI and lodge the complaint on SCORES (a web based centralized grievance redressal system of SEBI) at Click here
Detailed procedure for SCOREs can be accessed through SEBI circular Ref. No. SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017.
Filing complaint on SCORES – Easy & quick Register on SCORES portal Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID Benefits: Effective Communication Speedy redressal of the grievances.
Detailed procedure for filing a complaint through designated email id/ Telephone number/ number/Complaint Box can be understand by given Flowchart :