INVESTOR GRIEVANCE

REDRESSAL MECHANISM FOR INVESTOR GRIEVANCE

Investors have been intimated about the exclusive E-mail Id at the time of opening their client account with us and periodically when we send them quarterly statement of funds and accounts and the Email Id is also displayed on the contract notes which the investor receives when he executes a trade with us. If an investor wants he can address his grievance through this exclusive email Id or if he so desires he can come to our office and write his grievance in the Complaint Register or otherwise he can write a letter addressed to the Compliance Officer of the Company detailing his grievance . After receiving the grievance the Compliance officer looks at the matter and try to resolve the matter on a priority basis within seven days of receiving the grievance. If the matter is not somehow resolved within seven days the investor is updated about the progress of the grievance regularly and it is the duty of the compliance officer to resolve the matter on a priority basis at the earliest.
. 1st Level - Dealing Executive
. 2nd Level - Head Office In charge
. 3rd Level - Compliance Officer
. 4th Level- CEO / Director
. 5th Level- Concerned Exchanges
. Last level- Regulating Authority

INVESTOR GRIVEANCES & REDRESSAL MECHANISM:-

Sufficient disclosures of investment risks are given in account opening forms to the Respective clients who are interested to trade through us. On opening of account we send copy of account opening form containing the investments risk disclosure to the client.
Level 1 : Dealing Executive The customer can approach customer support help desk Ph. no. 0141-4911811 / or by sending an email on the exclusive email id: - grievances@siddharthacommodities.com. Or register a complaint through “complaint box”. A ticket will be raised through every mode of complaint. Please mansion Client Code, Client Name and detailed complaint.
Level 2: Head Office in Charge If not responded within one working day then we have one dedicated Operations manager who can be contacted over telephone in order to escalate the matter Name of Operations Head : ARPIT GANGWAL Telephone No.: 0141-4911811 Mobile No. 8003919191 Email ID: operations@siddharthacommodities.com
Level 3 : Compliance Officer If not responded within 3 working day then we have one dedicated Compliance Officer who can be contacted over telephone in order to escalate the matter Name of Compliance Officer : AMIT KUMAR Telephone No.: 0141-4911811 Mobile No. 7792007792 Email ID: compliance@siddharthacommodities.com
Level 4: Managing Director If not responded within 5 working day then we have one dedicated Managing Director who can be contacted over telephone in order to escalate the matter Name of Managing Director : Mr. Vineet Gangwal Telephone No.: 0141-4911811 Mobile No. 9314676767 Email ID: md@siddharthacommodities.com
This information will be provided to all clients while opening an account. In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Operations Manager and if Operations Manager cannot solve, then they can report to Compliance Officer. And if Compliance Officer cannot solve, then they can report to Our Managing Director. Compliance officer maintain records of all complaint and its redressal actions and if needed.then he maintain separate file for each complaints. In case not satisfied with the response please contact the concerned exchange(s) at:

Name	WEB ADDRESS	CONTACT NO.	EMAIL ID
MCX	www.mcxindia.com	022-66494000	info@mcxindia.com grievance@mcxindia.com
NSE	www.nseindia.com	18002660050 022-68645400	ignse@gmail.co.in
CDSL	www.cdslindia.com	1800-22-5533	complaints@cdsIndia.com
NDSL	www.nsdl.co.in	022-48867000	investor.ndmlrta@nsdl.com

In case the complaint is not redressed at Stock Broker / Stock Exchange level, the customer may approach SEBI and lodge the complaint on SCORES (a web based centralized grievance redressal system of SEBI) at Click here
Detailed procedure for SCOREs can be accessed through SEBI circular Ref. No. SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017.
Filing complaint on SCORES – Easy & quick Register on SCORES portal Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID Benefits: Effective Communication Speedy redressal of the grievances.
Detailed procedure for filing a complaint through designated email id/ Telephone number/ number/Complaint Box can be understand by given Flowchart :