Complaint Process

Siddhartha Commodities Pvt. Ltd. is a SEBI registered Stockbroker (INZ000086139), MCX Member (31460), and NSE Member (90344). It acts as an intermediary for placing buy and sell orders on behalf of clients in the Capital market and Commodity market. The ability to provide customer service and address queries depends on the information provided by clients. All issues are addressed on a best-effort basis to ensure a delightful experience for customers.

Level 1:

Dealing Executive The customer can approach customer support help desk Ph. no. 0141-4911811 / or by sending an email on the exclusive email id: - grievances@siddharthacommodities.com. Or register a complaint through “complaint box”. A ticket will be raised through every mode of complaint. Please mansion Client Code, Client Name and detailed complaint.

Level 2:

Head Office in Charge: If not responded within one working day then we have one dedicated Operations manager who can be contacted over telephone in order to escalate the matter Name of Operations Head : ARPIT GANGWAL Telephone No.: 0141-4911811 Mobile No. 8003919191 Email ID: operations@siddharthacommodities.com

Level 3:

Compliance Officer: If not responded within 3 working day then we have one dedicated Compliance Officer who can be contacted over telephone in order to escalate the matter Name of Compliance Officer : AMIT KUMAR Telephone No.: 0141-4911811 Mobile No. 7792007792 Email ID: compliance@siddharthacommodities.com

Level 4:

Managing Director: If not responded within 5 working day then we have one dedicated Managing Director who can be contacted over telephone in order to escalate the matter Name of Managing Director : Mr. Vineet Gangwal Telephone No.: 0141-4911811 Mobile No. 9314676767 Email ID: md@siddharthacommodities.com

This information will be provided to all clients while opening an account. In this hierarchy if helpdesk people are unable to solve the issues, then they can report to Operations Manager and if Operations Manager cannot solve, then they can report to Compliance Officer. And if Compliance Officer cannot solve, then they can report to Our Managing Director. Compliance officer maintain records of all complaint and its redressal actions and if needed.then he maintain separate file for each complaints. In case not satisfied with the response please contact the concerned exchange(s) MCX at: WEB ADDRESS: www.mcxindia.com , EMAIL ID:grievance@mcxindia.com, MCX CONTACT NO: 022-66494000, NSE at: WEB ADDRESS: www.nseindia.com, EMAIL ID:ignse@gmail.com.in, NSE CONTACT NO: 18002660050 In case the complaint is not redressed at Stock Broker / Stock Exchange level, the customer may approach SEBI and lodge the complaint on SCORES (a web based centralized grievance redressal system of SEBI) at Click here

Detailed procedure for SCOREs can be accessed through SEBI circular Ref. No. SEBI/HO/MIRSD/MIRSD6/CIR/P/2017/20, dated March 10, 2017. Filing complaint on SCORES – Easy & quick Register on SCORES portal Mandatory details for filing complaints on SCORES - Name, PAN, Address, Mobile Number, E-mail ID Benefits: Effective Communication Speedy redressal of the grievances. Detailed procedure for filing a complaint through designated email id/ Telephone number/ number/Complaint Box can be understand by given Flowchart :

Flowchart:

(Placeholder for Flowchart Image)

Track complaint status

Detailed write up on procedure for finding out status of the complaint:

After submitting your complaint through any mode, a ticket number will be generated. You can trace your status by entering ticket number. you will get your status as per given below types :

1 Open : if your complaint is received but work has not yet started on this.
2 In-process : Work has started on your complaint and has been sent to the concerned department.
3 Closed : Your complaint has been resolved and after that you will get an email and call from the concerned department.
4 Closed : Your complaint has been resolved and after that you will get an email and call from the concerned department. You can understand this process with the help of given flow chart:

Attention Investors

"1. Prevent Unauthorized Transactions in your Trading account --> Update your Mobile numbers/email IDs with your stock brokers. Receive alerts on your Registered Mobile for all debit and other important transactions in your Trading account on the same day and also receive information of your transactions directly from Exchange on your mobile/email at the end of the day ......................issued in the interest of investors." "2. KYC is one time exercise while dealing in commodity markets - once KYC is done through a SEBI registered intermediary (broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary." "3. No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign in the application form to authorise your bank to make payment in case of allotment. No worries for refund as the money remains in investor's account."

“The Stock Exchange Mumbai is not any manner answerable, responsible or liable to any person or persons for any acts of omission or commission, errors, mistakes and/or violation, actual or perceived, by us or our partners, agents, associates etc., of any of the Rules, Regulations, Bye-Laws of the Stock Exchange, Mumbai, SEBI Act or any other laws in force from time to time. The Stock Exchange, Mumbai is not answerable, responsible or liable for any information on this website or for any services rendered by us, our employees and our servants.”

Attention Investor

1.Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 01, 2020.
2.Update your email id and mobile number with your stock broker / depository participant and receive OTP directly from depository on your email id and/or mobile number to create pledge.
3.Prevent unauthorized transactions in your trading and demataccount. Update your mobile numbers / email IDs with your stockbrokers and depository participant. Receive information of your transactions directly from exchange / depository / repository on your mobile / email at the end of the day.(Issued in the interest of investors).
4.Check your securities / MF / bonds in the consolidated account statement issued by NSDL/CDSL every month. .......... Issued in the interest of Investors"
5.KYC is one time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (broker, DP etc.), you need not undergo the same process again when you approach another intermediary.
In case, if you want to register your complaint through SEBI Score Portal, please Click here Click Here

Stock Exchange Membership & SEBI Registration Details & Other Details

Siddhartha Commodities Pvt.Ltd.

Corporate Member: Multi Commodity Exchange of india Ltd. (MCX) & National Stock Exchange of India Ltd. (NSE)

Registered Address:

C-73, Adarsh Nagar, Near adarsh nagar Police Station, Jaipur - 302004

Filing compliant on SCORES – Easy & Quick: (a) Register on SCORES Portal (b) Mandatory details for filing complaints on SCORES i. Name, PAN, Address, Mobile Number, E-Mail ID (c) Benefits: i. Effective Communication ii. Speedy redressal of the grievances. 1800 266 7575 or 1800 22 7575 (All days from 9:00 AM to 6:00 PM excluding declared holidays in the state of Maharashtra)

"Siddhartha Commodities Private Limited is engaged in Client based and proprietary trading on various stock exchanges."

Filing complaints on SCORES - Easy & quick

Filing compliant on SCORES – Easy & Quick: (a) Register on SCORES Portal (b) Mandatory details for filing complaints on SCORES i. Name, PAN, Address, Mobile Number, E-Mail ID (c) Benefits: i. Effective Communication ii. Speedy redressal of the grievances. In case, if you want to register your complaint through SEBI Score Portal, please Click Here
In case, if you want to register your complain via SMART ODR Portal (Online Dispute Resolution Portal) click here https://smartodr.in/login

SCORES Tollfree Investor Helpline

1800 266 7575 or 1800 22 7575 (All days from 9:00 AM to 6:00 PM excluding declared holidays in the state of Maharashtra)

Download Client Registration Documents (Rights & Obligations, Risk Disclosure Document, Do’s & Don’t’s) in Vernacular Language : Click to Link CLIENT REGISTRATION DOCUMENTS Note: “This document is a translated version of the client registration documents in English and is being provided in vernacular language to facilitate better understanding by the investors. In case of any ambiguity, the contents of the English version would prevail.”